---
title: Track widget completion
slug: track-widget-completion
description: How the Track widget completion automation works in Personizely: a second success metric, completion rate, how it differs from conversions and when to use it.
docTags: 
createdAt: 2026-10-16T20:08:33.118Z
---

Track widget completion counts a second kind of success for a widget, separate from conversions. Use it when a widget has two milestones worth measuring, for example the visitor leaving their email (the conversion) and then finishing the whole quiz (the completion). Completions get their own **Completion rate** in the widget's stats.

**Available on:** all platforms.

## How it works

1. You add **Track widget completion** to the element that marks the end of the journey, such as the last survey question or a final "See my results" button.
2. When that element's event happens, a completion is recorded and the widget's completion count goes up by one.
3. **Completion rate** = completions ÷ views. It appears in the widget's stats and can be compared between variations in widget A/B test reports.

## How it differs from a conversion

|                              | Track widget conversion                    | Track widget completion                        |
| ---------------------------- | ------------------------------------------ | ---------------------------------------------- |
| Metric                       | Conversions, Conversion rate               | Completions, Completion rate                   |
| Goal and revenue attribution | Yes: goals are credited to converted views | No                                             |
| Frequency rule option        | "converted"                                | None                                           |
| Teaser on close              | Prevents minimizing                        | No effect                                      |
| Saved step                   | Cleared, next open starts at step 1        | Further step changes on this view aren't saved |
| Added automatically          | Button, Survey, Products, Form             | Never                                          |

## Configuration

Track widget completion has no options. Add it under **Interaction → Automation → Add action**, with **Action in** set to Personizely.

## Behavior details and limitations

- **Completions don't earn revenue.** Goal and revenue attribution only look at conversions (or views, with **Attribute on view**). Keep Track widget conversion on the element that should earn credit.
- **Each run counts once.** A visitor who completes on two views counts two completions.
- **Control groups.** Completion rate isn't available as a comparison metric when a widget A/B test has a control group, since the control group sees nothing.
- **Preview doesn't count.** Completions aren't recorded in [Preview and QA campaigns](docId\:Sotf7nxCNqIQJUdVasvOz).

## Examples

- **Product quiz:** Track widget conversion on the email form at step 1, Track widget completion on the final question. Completion rate shows how many visitors finish the quiz.
- **Two-step offer:** conversion on "Claim my code", completion on "Copy code and shop" at the next step.

## Related

- [Track widget conversion](docId\:wfi99hofAO_Th1u7bY6PN)
- [Widget automations](docId\:J2UM-jhfDgQFopQlTvf_l)
- [Widget steps (multi-step widgets)](docId\:dK68ym_gsf5r4k-clqZcl)
- [Survey element](docId\:iW9bvN8cm1r6HwAPlrhSh)